Policies

Cancellation and Deposit Policy

Life can bring unexpected things sometimes, However, we are a small business that relies on having our clients turn up to their booked appointment, not only so that we can pay the stylist that is at work ready to do your hair, but also so we can pay to keep the power on and the doors open. 

When you don’t attend your appointment or don’t give us enough notice that you can’t attend, that also means that we have turned away other clients because that time was allocated to you specifically for that service, which is not fair on us, or the other client.

So to protect all of our loyal clients appointments, to protect our business, we have adapted the following salon policies. We may use discretion and waive the policy where we deem necessary - particularly around illness, we would prefer you reschedule if you are sick, but still would appreciate as much notice as you are able to give 

We greatly appreciate your support of our business

1. All no-show clients will be charged a cancellation fee of 100% of the total treatment cost will be charged.
2. Cancellations 24 hours or less before your appointment will be charged 50% of the appointment cost
3. All no-show and late cancellation clients will be required to pay a deposit for all future appointments at Chocolate Hair Company, and repeat offenders may be refused a future booking. A 'No-Show' fee of 100% of the total appointment cost,  will be charged. Should you arrive any later than 15 minutes past your scheduled appointment time, your appointment will become void & you will be charged a 'No Show' fee.​
4. Booked services cannot be cancelled on arrival of appointment. 
5. We may request a non-refundable deposit to be paid for services over $200

Account details to pay cancellation fee - 

C Kilpatrick 

02 0536 0184688 000